Fault reporting response
1. When you report equipment failure to us, we guarantee that we will respond to your report within a relatively short period of time and begin to deal with the problem.
2. On-site service response
If we need to send technical personnel to the site for maintenance, we guarantee that we will try our best to shorten the response time of field service to reduce the impact of equipment downtime on production.
1.Technical team qualification
Yongte Plastic Machinery Co., Ltd. is equipped with a very strong team, including engineers, technicians and so on. They have more than 10 years of experience and are highly skilled. This team has deep expertise and excellent skills, and when faced with equipment failures, it is able to accurately diagnose them with amazing speed and take effective measures to solve them quickly.
2.Troubleshooting capability
You can have a look at our company's ability to deal with equipment failure. We believe that we can help you solve or recover the cause of equipment failure in the shortest possible time.
1. Open channels of communication
We will provide a variety of communication channels for you to contact us. For example, telephone, email, online customer service, etc. Our staff have good communication skills and expertise to answer your questions clearly.
2. Perfect feedback mechanism
We value our customers' opinions and suggestions very much. Will actively listen to customer feedback, and based on feedback to improve and optimize. And can respond to your feedback in a timely manner and take action to improve.
